Refund policy

Returns & right of withdrawal

30-day returns

You can return your order within 30 days after you receive it. To start a return, email us at sami.azul@web.de with your order number and we will send you the return instructions. Please return the robe unused, in its original condition and with all parts (cable and remote). Items sent back without first requesting a return cannot be accepted.

Once we have received and checked your return, we refund the purchase price to your original payment method within 14 days. If anything arrives damaged or defective, please contact us right away with a photo so we can make it right.

Right of withdrawal (consumers in the EU)

You have the right to withdraw from this contract within 30 days without giving any reason. The withdrawal period is 30 days from the day on which you, or a third party named by you who is not the carrier, take possession of the goods.

To exercise your right of withdrawal, you must inform us (Sami Ismail, Princess Robe, Linienstraße 119, 82041 Oberhaching, Germany, sami.azul@web.de) by a clear statement (for example an email) of your decision to withdraw from this contract. You may use the model withdrawal form below, but you do not have to. To meet the withdrawal deadline, it is sufficient to send your notice before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including the costs of delivery (except for supplementary costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than 14 days from the day on which we are informed about your decision to withdraw. We will use the same means of payment you used for the original transaction, unless expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods without undue delay and in any event no later than 14 days from the day on which you communicate your withdrawal to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Sami Ismail, Princess Robe, Linienstraße 119, 82041 Oberhaching, Germany, sami.azul@web.de

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:

(*) Delete as appropriate.